Privacy Policy
1. Introduction
Welcome to Luna Escapes. We respect your privacy and are committed to protecting the personal information you share with us when using our website, requesting tour quotations, or booking travel services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or communicate with us regarding our travel and tour services.
By using our website or providing your personal information to us, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when you interact with Luna Escapes:
Personal Identification Information
- Full name.
- Email address.
- Telephone number and contact details.
- Country of residence and nationality, where required for travel arrangements.
- Passport or other identification details, where necessary for bookings or travel services.
Travel and Booking Information
- Travel dates, destinations, and itinerary preferences.
- Accommodation preferences and room requirements.
- Number of travellers and relevant booking details.
- Special requests or other information you voluntarily provide to help us arrange your trip.
Payment Information
We may collect payment-related information necessary to process deposits and balances for bookings. Where payments are processed through third-party payment providers, the processing and storage of payment card details may be handled by those providers in accordance with their own privacy and security policies.
Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and approximate usage information. Cookies and similar technologies may also be used to improve website functionality and understand visitor interactions.
3. How We Use Your Information
Luna Escapes may use the information collected for the following purposes:
- To respond to enquiries and prepare personalised travel quotations.
- To process bookings and coordinate accommodation, transport, and other travel arrangements.
- To communicate booking confirmations, payment requirements, itinerary updates, and important travel information.
- To arrange services with hotels, transport providers, tour guides, and other relevant service partners.
- To process payments and maintain booking and financial records.
- To provide customer support before, during, and after your trip.
- To improve our website, services, and customer experience.
- To prevent fraud, protect our business, and comply with applicable legal obligations.
- To send promotional communications where permitted by applicable law and, where required, with your consent.
4. Sharing and Disclosure of Information
Luna Escapes does not sell your personal information to third parties. However, we may share relevant information with trusted parties when necessary to provide our services or fulfil legal obligations.
These parties may include:
- Hotels and Accommodation Providers: To confirm reservations and communicate guest requirements.
- Transport Providers and Chauffeur-Guides: To coordinate transfers, sightseeing, and travel itineraries.
- Payment Service Providers: To process and verify payments where applicable.
- Technology and Hosting Providers: To maintain our website, communication systems, and booking-related services.
- Legal and Government Authorities: Where disclosure is required by applicable law, a lawful request, or a valid legal process.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may process information under their own privacy policies and applicable legal requirements.
5. International Transfers of Information
Depending on your travel arrangements and the service providers involved, your personal information may be transferred to or accessed from countries outside Sri Lanka. Such transfers may be necessary to arrange international travel or use services provided by third parties.
Where applicable, Luna Escapes will take reasonable steps to ensure that personal information is handled in accordance with relevant data protection requirements.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions, remember user preferences, analyse website traffic, and improve performance.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
If we use third-party analytics, advertising, or embedded services, those providers may collect information through their own technologies, subject to their respective policies and applicable consent requirements.
7. Data Security
Luna Escapes takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including managing bookings, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it, subject to any applicable retention requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, which may include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of personal information where legally permitted.
- Objecting to or requesting restrictions on certain processing activities where applicable.
- Withdrawing consent where processing is based on consent.
- Unsubscribing from promotional communications.
- Submitting a complaint to a relevant data protection authority, where applicable.
Some requests may be subject to legal, contractual, security, or record-retention requirements. We may need to verify your identity before responding to a privacy-related request.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, maps, social media services, or other external resources. These websites and services are operated independently and may have their own privacy policies and practices.
Luna Escapes is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the relevant privacy policies before submitting personal information to those services.
11. Children’s Privacy
Our website and travel services are not intended to encourage children to provide personal information independently. Where information about children is required for a family booking or travel arrangement, it should be provided by a parent, legal guardian, or other person legally authorised to provide it.
If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the matter in accordance with applicable law.
12. Changes to This Privacy Policy
Luna Escapes may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or legal requirements.
Any updated version will be published on this page with a revised effective date where appropriate. We encourage visitors to review this page periodically to stay informed about how their personal information is handled.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Luna Escapes through the contact details provided on our website.
When contacting us about a privacy request, please provide sufficient information for us to understand and respond to your request. Please avoid sending passport copies, payment card details, or other sensitive information unless it is specifically required through an appropriate secure channel.
Website: Luna Escapes