Curate My Journey

Terms & Conditions

1. Booking Confirmation & Payment Terms

Advance Deposit: A non-refundable 50% deposit is required at the time of booking to confirm your itinerary, accommodation, and transport reservations.

Balance Payment: The remaining 50% balance must be fully settled on or before the first day of the trip or upon arrival.

Quotation Validity: Quotations issued by Luna Escapes remain valid for 7 calendar days from the date of issue. Rates are subject to revision after this period.

Cancellation Time Refund / Charge

*Within 48 hours of booking confirmation FREE *CANCELLATION – Full Refund
After 48 hours of booking confirmation 50% of total package will be charged

2. Pricing, Exchange Rates & Currency Policy

Base Currency: Quotations are processed and generated based on Sri Lankan Rupees (LKR) or US Dollars (USD), as specified in your quotation document.

Approximate Conversions: Values presented in secondary currencies, such as USD or INR, are approximate conversion estimates provided for convenience based on current exchange rates.

Exchange Rate Fluctuations: Payments will be processed based on the actual exchange rate prevailing on the date of the transaction.

3. Accommodation & Hotel Policies

Availability: All hotels, room types, and allocations are subject to availability at the time of final booking confirmation.

Substitutions: If a specified hotel or room type is unavailable upon payment, a similar property within the same category will be provided. Price variations may apply if upgrades are necessary.

Check-In / Check-Out: Standard hotel check-in and check-out times apply. Early check-in or late check-out requests are not guaranteed and may incur additional charges payable directly to the property.

Festive Supplements: Compulsory seasonal or festive surcharges, such as those applicable during Christmas, New Year, and Esala Perahera, will be charged where applicable.

Child Policy: Below 4 years complimentary sharing parents bed without extra bed.

4. Vehicle, Driving & Travel Inclusions

Standard Vehicle Operations: Packages include a private air-conditioned vehicle with a professional English-speaking chauffeur-guide, including driver meals, accommodation, parking, fuel, and highway tolls.

Route & Mileage Limits: The agreed itinerary outlines the standard routing. Any additional kilometres, overtime hours, route alterations, or extra sightseeing beyond the agreed itinerary will incur additional charges payable directly to the driver or company.

5. Standard Inclusions & Exclusions

Unless explicitly stated otherwise in your individual quotation, standard packages follow these boundaries.

What Is Included

  • Accommodation as specified, with daily breakfast.
  • Private air-conditioned transport with a chauffeur-guide for the full itinerary.
  • Airport meet-and-greet service with luggage assistance.
  • Highway tolls, parking, fuel charges, chauffeur meals, and accommodation.
  • Bottled water during transfers.
  • 24/7 local customer support throughout your tour.

What Is Excluded

  • International or domestic airfares. Flight fares quoted separately remain subject to airline availability and fare changes.
  • Sri Lanka visa or ETA processing fees and entry permits.
  • Entrance fees to tourist monuments and attractions, safari jeep hires, train tickets, camera or video permits, and activity fees, unless explicitly marked as included in the final itinerary.
  • Lunch, dinner, and beverages outside the scheduled meal plan.
  • Personal expenses, tips and gratuities, shopping, laundry, minibar charges, and hotel incidentals.
  • Travel insurance. Guests are strongly advised to purchase comprehensive travel insurance independently.
  • Any service or charge not explicitly listed in the package inclusions.

6. Force Majeure & Limitation of Liability

Luna Escapes shall not be held liable for failure or delay in performing tour obligations where such failure arises from events beyond reasonable control, including but not limited to natural disasters, severe weather events, floods, pandemics, civil unrest, government restrictions, or airline reschedules or cancellations.

Any additional expenses incurred due to unexpected delays, itinerary changes, or extended stays caused by force majeure events will be borne directly by the guest.